During the pandemic, McKillop librarians and library staff are continually working to adapt our services to meet changing needs. Please do not hesitate to reach out if you have any questions that aren't answered below or need clarification. We're here for you!
University Archives and Special Collections
Research and Instruction Support:
If you have additional questions related to our changes in service, please visit our special FAQ pages, which are updated daily!
For Salve community members teaching or learning remotely, we invite you to call for curbside delivery of your requested items. After you receive your email notification that requested items are ready, simply call the library at 401-341-2294 when you are at the front or back entrance and we will deliver your items.
If you are learning or teaching remotely and unable to get to campus, we will mail your items to you, upon request. Please note: as a cost-saving measure, we use USPS Media Mail for all mailed items. This service takes up to 8 business days for delivery, and often longer due to current circumstances, so please keep important assignment deadlines in mind when requesting to receive items by mail. Books requested from other HELIN libraries will take an extra few days to be delivered, so this should be factored into your plans for requesting to receive items by mail. We ask that patrons who live on Aquidneck Island come to the library to pick up their requested items. It remains library policy that books requested via interlibrary loan will not be mailed, as the lending libraries are not part of our consortium and have different policies. Items mailed from McKillop Library do not include pre-paid postage for return.
Patrons are welcome to return borrowed items to the book drop near McKillop Library's front entrance. Items may also be returned using the USPS Media Mail option. View our FAQ page for specific instructions on shipping books.
You can request books and DVDs to be held for you with your mail at Salve's mail services. To request books or DVDs, go to the library's homepage at at http://library.salve.edu/ and find the book you want. You can also easily search for DVDs by clicking on the "videos" button along the top of the catalog search on the library's homepage.
When you find the book you want, click on the title. A new display will pop up. Scroll down to "request from Salve" or "request from HELIN" if not available at Salve.
Log into your library account by entering your firstname.lastname and your email password. Then, at the bottom of the page, enter "quarantine pickup" in the note field. This is how we know to send your book to mail services instead of the library's hold shelf.
After you've placed your hold, you'll know your book is ready to be picked up from mail services when you get an email telling you it's been retrieved. The book will be waiting for you with your mail.
Here's a little video that shows how.
What is the fastest way to reach a librarian?
CHAT with Us *
by using the chat widget embedded on the library's website.
Chat/Text hours (COVID-19 remote chat hours):
Sun: 1 PM to 9 PM
Mon.-Thurs.: 10 AM to 9 PM
Friday: 10 AM to 4 PM
EMAIL an individual librarian to book an appointment
Reach out to a librarian in your subject area or book with any of us! We will respond to you as quickly as possible.
TEXT Us *
at (401) 324-9LIB (401-324-9542)**
Visit our Help & FAQs (updated daily) for answers to the most-asked questions!